1. Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Pickleplus Pte. Ltd. ("Pickleplus", "we", "us", or "our") governing your access to and use of the CourtOS platform, including all associated applications, APIs, and services (collectively, the "Service").
By creating an account, accessing, or using CourtOS, you confirm that you have read, understood, and agree to be bound by these Terms. If you are using CourtOS on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
If you do not agree to these Terms, you must not access or use the Service.
2. Service Description
CourtOS is a cloud-based facility management platform designed specifically for pickleball venues. The Service provides tools for:
- Court booking and scheduling management
- Coach and lesson administration
- Point-of-sale and product management
- Player memberships and wallet systems
- Revenue analytics and business intelligence
- AI-powered insights via Newton AI
- Multi-facility and multi-staff management
- Integration with the Pickleplus ecosystem (Passport, Forge/PaddleDNA, Pointflow)
We reserve the right to modify, update, or discontinue any feature of the Service at any time. We will provide reasonable notice of material changes that affect your use of the platform.
3. Account Responsibilities
To use CourtOS, you must create an account and provide accurate, complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials.
- All activities that occur under your account, including actions by staff members you authorize.
- Notifying us immediately of any unauthorized access or security breach.
- Ensuring that all users you invite to your facility workspace comply with these Terms.
You must be at least 18 years of age or the legal age of majority in your jurisdiction to create an account. Accounts registered by automated methods are not permitted.
4. Acceptable Use Policy
You agree to use CourtOS only for its intended purpose of facility management. You must not:
- Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
- Attempt to gain unauthorized access to the Service, other accounts, or underlying systems.
- Reverse engineer, decompile, or disassemble any part of the Service.
- Introduce viruses, malware, or other harmful code to the platform.
- Use the Service to send spam, phishing messages, or unsolicited communications.
- Resell, sublicense, or redistribute the Service without prior written consent.
- Scrape, crawl, or collect data from the Service through automated means.
- Upload content that is offensive, defamatory, or infringes on the rights of others.
We reserve the right to suspend or terminate accounts that violate this policy without prior notice.
5. Subscription & Billing
Plans
CourtOS offers the following subscription tiers:
- Starter (Free): Core facility management features for a single facility with limited courts and basic analytics.
- Growth (Paid): Advanced features including AI insights, multi-staff support, expanded analytics, and priority support.
- Enterprise (Paid): Full platform capabilities including multi-facility management, custom integrations, dedicated support, and SLA guarantees.
Billing
Paid subscriptions are billed on a monthly or annual basis, as selected at the time of purchase. All fees are quoted in the currency displayed at checkout and are non-refundable except as required by law or as described in our refund policy.
Payment Processing
Payments are processed through our payment partner, Airwallex. By subscribing, you authorize us to charge your designated payment method for recurring fees. You are responsible for keeping your payment information current.
Changes to Pricing
We may adjust pricing for paid plans with at least 30 days' prior notice. Price changes will take effect at the start of your next billing cycle following the notice period.
6. Intellectual Property
The CourtOS platform, including all software, designs, content, trademarks, logos, and documentation, is the exclusive property of Pickleplus Pte. Ltd. and is protected by applicable intellectual property laws.
Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription. This license does not convey any ownership interest in the Service.
The names "CourtOS", "Pickleplus", "Passport", "Forge", "PaddleDNA", "Pointflow", and "Newton" are trademarks of Pickleplus. You may not use these marks without our prior written consent.
7. Data Ownership
By using the Service, you grant Pickleplus a limited license to process, store, and display your data solely for the purpose of providing and improving the Service. We will not access your data for any purpose unrelated to service delivery without your explicit consent.
Upon termination of your account, you may request an export of your data in a standard format. We will make your data available for export for 30 days following account closure.
For details on how we handle your data, please refer to our Privacy Policy.
8. Limitation of Liability
To the maximum extent permitted by applicable law:
- The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
- Pickleplus shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill.
- Our total aggregate liability for any claims arising from or related to the Service shall not exceed the total fees paid by you to Pickleplus during the twelve (12) months preceding the claim.
- We do not guarantee uninterrupted, error-free, or secure access to the Service. We are not responsible for any damages resulting from service interruptions, data loss, or unauthorized access beyond our reasonable control.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such cases, our liability will be limited to the fullest extent permitted by law.
9. Indemnification
You agree to indemnify, defend, and hold harmless Pickleplus, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to:
- Your use or misuse of the Service.
- Your violation of these Terms or any applicable law.
- Content you upload, create, or transmit through the Service.
- Your infringement of any third-party rights.
10. Termination
By You
You may cancel your subscription and close your account at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial billing periods.
By Us
We may suspend or terminate your account if:
- You breach these Terms or our Acceptable Use Policy.
- Your account has been inactive for more than 12 consecutive months (Starter plan only).
- We are required to do so by law or regulation.
- We discontinue the Service (with at least 90 days' prior notice).
Effect of Termination
Upon termination, your right to access the Service ceases immediately. We will retain your data for 30 days to allow for export, after which it may be permanently deleted. Sections of these Terms that by their nature should survive termination (including Intellectual Property, Limitation of Liability, Indemnification, and Dispute Resolution) will remain in effect.
11. Dispute Resolution
We encourage you to contact us first at hello@pickleplus.io to resolve any disputes informally. Most concerns can be resolved quickly through direct communication.
If a dispute cannot be resolved informally within 30 days, either party may initiate binding arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its rules. The arbitration shall be conducted in English in Singapore.
You agree to resolve disputes on an individual basis. Class actions, class arbitrations, and representative actions are waived to the fullest extent permitted by law.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law principles. Any legal proceedings not subject to arbitration shall be brought exclusively in the courts of Singapore.
13. Changes to These Terms
We may revise these Terms from time to time. When we make material changes, we will:
- Update the "Effective Date" at the top of this page.
- Notify you via email or a prominent notice within the CourtOS platform at least 14 days before the changes take effect.
Your continued use of CourtOS after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service and close your account.
14. Contact Us
If you have any questions about these Terms of Service, please contact us:
- Email: hello@pickleplus.io
- Website: courtos.pickleplus.io
- Company: Pickleplus Pte. Ltd.